Client Guidelines

Accidents happen! We do our best to prevent them, but we ask that you move any expensive, fragile, or sentimental items to a safe place.

You will be notified immediately of any incidents. If you find something after we have left, please report it immediately, provide photos, and save the item for inspection.

All clients are required to have an up-to-date credit/debit card on file for automatic payment processing.

We accept checks at the time of service. If mailing a check, it must be received in advance.

We do not accept cash payments.

You can reply to our cleaning completion message to add a tip if you choose.

Our technicians accept cash tips with clear instructions left for them.

Tips are appreciated but never required!

Please provide at least 72 business hours’ notice for appointment cancellations.

If you cancel within 48 business hours, a cancellation fee applies.

Same-day cancellations will be charged the full-service amount.

A minimum of 72 hours’ notice is required to pause or skip services.

For recurring clients, we aim to reschedule within the same week.

If a service is skipped, a $20 fee per week applies. Pauses longer than a month require a general clean before recurring services resume.

Please allow a 30-minute arrival window before or after your scheduled appointment.

Weekly and bi-weekly schedules are locked in for consistency.

We offer a 100% satisfaction guarantee. If you are not happy with your service, contact us within 24 business hours so we can make it right!

Enjoy $100 off your service when you refer someone who becomes a weekly or bi-weekly client.

Our technicians may adjust the thermostat for comfort but will return it to the original setting when they leave.

Driveways, sidewalks, and entryways must be clear of snow and ice to ensure safe access to your home.

We are closed on major holidays including Labor Day, Memorial Day, Fourth of July, Thanksgiving, Christmas, and New Year’s Day. We will reach out to reschedule services around these dates.

We may raise rates at any time with advance notice. Expect an annual increase of 2-3% due to rising supply and labor costs.

Are you satisfied with our service? Please leave a 5-star Google Review! If we didn’t meet your expectations, let us know so we can improve.

For safety reasons, we ask that children and pets be kept away from cleaning areas.

We may take non-personal before and after photos for quality assurance and record-keeping.

Harbor Shores Cleaning Company invests significantly in recruiting and training qualified cleaning technicians. The client agrees not to hire or solicit current or former Harbor Shores Cleaning Company employees for one year after this agreement ends, without written consent and a $2,500 referral fee. After the fee is paid, Harbor Shores Cleaning Company is no longer responsible for the referred employee. Breach requires payment within 14 days; failure to pay allows legal action, including monetary damages and injunctive relief.